Institutional Shareholder Services, Inc.

  • Production Support

    Job Locations US-OK-Norman
    Job ID
    Information Technology
  • Overview

    We are currently seeking a hands-on, proactive, business-oriented Production Support Engineer to join our dynamic team at our Norman, Oklahoma campus based Information Technology center of excellence. This role is a great mix of technology, teamwork, and exposure to development and business teams designed to provide technical support, analysis, and solutions for production operations.


    • Manage system/software configurations and troubleshoot environment issues
    • Manage production hardware and software resources including coordinating maintenance and outages with infrastructure and business groups
    • Review/support tools for environment monitoring and analysis including system health and performance
    • Develop and grow environment analysis and presentation for business teams
    • Collaborate with development/software testing teams throughout the release process
    • Analyze and identify key areas for automation and optimization, including improvements in system performance, processes, and deployments
    • Development and maintenance of automated operational checks utilizing Python, Shell (Bash), as well as other scripting languages


    • ITIL certification/training strongly desired
    • Strong Python/Perl or Linux Scripting experience required
    • Database experience a plus – Oracle/MySQL skills
    • Excellent problem-solving/troubleshooting skills, fast learner
    • Good working knowledge of Linux & Windows Administration
    • Experience in Network/Application troubleshooting
    • Apache Proxy/Tomcat and/or Web Services experience preferred
    • Experience with Splunk, Nagios, PHP, and APM (application performance monitoring) tools desired
    • Experience working with distributed teams located in other offices/time-zones
    • Excellent written and oral communication skills
    • Bachelor's degree in Computer Science, Engineering, MIS or other similar concentration or equivalent experience
    • Working towards or completion of MS or related degree a plus
    • 2+ years’ experience in Application Support/System administration or other similar technical field preferred.

    ISS is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, protected veterans or individuals with disabilities, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.





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